You only need to go through the forums on SDN to realise that there are people out there that actually write programs or develop LSMW’s to upload Planned Independent Requirements (PIR) into SAP. Whilst I am sure that there are many valid reasons for wanting to develop your own upload programs, it is a shame [...]

This is really a quick tip that I’m posting more for me, but which I thought I’d share with the rest of the community.
If you are using the Service Desk functionality of Solution Manager, you may know that it is possible to create support requests right from your satelite SAP system. This is a really [...]

What I will explain here is particularly useful if you are using SAP Solution Manager, but it could also be applied to SAP CRM.
Solution Manager offers a very powerful functionality in that which is Service Desk. However I think that you are missing an important aspect of it if you do not set up automatic [...]

The details herein contained in this post relate to the solution manager VAR scenario – i.e your organisation acts as a service desk for your SAP customers. Whilst some of the concepts explained here might be of use to a CRM consultant, they are first and foremost destined for Solution Manager consultants setting up their [...]

According to Wikipedia, “Rich Internet Applications are web applications that have most of the characteristics of desktop applications, typically delivered by way of standards based web browser plug-ins or independently via sandboxes or virtual machines”. I don’t think that this definition does do it any justice – I think that RIA’s are:

Applications that offer a [...]