Linking your SAP ERP to Solution Manager for service messaging

Posted on July 24, 2009 | Category: SAP

This is really a quick tip that I’m posting more for me, but which I thought I’d share with the rest of the community.

If you are using the Service Desk functionality of Solution Manager, you may know that it is possible to create support requests right from your satelite SAP system. This is a really neat functionality because it allows you to report an incident right there and then when it happens – i.e there is no need for you to connect to a solution manager system, either via the SAP GUI or portal to report the incident.

To do that, you will find a “Create suport message” menu entry that allows you to do just that.

The trouble is that if your system administrator has not done the customising that enables for your SAP system to know the destination of the incident (the rfc destination of you solution manager system), then you will get an error message such as the one below.

So to correct this you need to add an entry in the table BCOS_CUST. To add that entry go to transaction SM31 in maintenance mode.

You then need to add an entry identical to the one below (except that you must of course indicate the rfc destination of your Solution Manager system).

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3 Responses to “Linking your SAP ERP to Solution Manager for service messaging”

1. Tiler Says:
   October 20th, 2009 at 5:39 pm

   Hello,
   Very interesting informatin.
   Have you other PPT on Solman definition.
   Exemple : Is it possible to defined One Support Team for Oe Sold to party

   Regards

2. Luis Antonio Hernandez Says:
   May 29th, 2010 at 10:04 am

   Hola

   estoy configurando la tabla bcos_cust, el autodiagnostico de solution manager me dice con marca en rojo que la tabla es inconsistente y el rfc back del solman que es el que esta configurado en dicha tabla en mi ambiente de desarrollo sirve y tiene las autorizaciones correctas

   que mas puedo hacer de los tres sistemas satelite solo uno maraca como inconsistente y el que marca como inconsistente esta configurado de la misma forma que los dos que no tienen problema

   esperando me puedan asesorar

   saludos

   lahm

3. Madhupriya Says:
   December 9th, 2010 at 3:44 pm

   Hi Pascal,

   Thanks a lot for sharing the information.
   Its really helpful.

   Kind Regards,
   Madhu

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